usb modem not working windows 8/8.1 (SOLVED)

I have windows 8 RTM( Enterprise Edition ) running on Dell inspiron Laptop with Micromax MMX 300G.
well all versions of Micromax MMX modem will work fine.

Just follow the steps below:

Method 1 (Older Method works fine with Windows 8):

1. uninstall the software if already installed.2. open the modem in new windows and set its ( modem_installation.exe and show_modem.exe ) compatibility to windows7 then         press OK.
3. Now install the software , then restart the system .
4. Connect the modem and start the software ( it shows no device ) then exit the application from the task manager .
5. Open the Device manager ( control panel > Administrative tools > Computer management )
6. Go for Other devices , simply uninstall all the drivers related to modem there (better uninstall both with or without yellow mark)
7. Go to Action menu and click on Scan for hardware changes .

8. Now simply open the MMX usb manager and it works fine.

Method 2 (Updated Article January 2014 for Win 8/8.1 both):

1. Install the MMX modem application in compatibility mode as above, then restart your system.
2. Next go to your installation folder as:
x64 bit OS –> C:\Program Files (x86)\MMX353G 3G USB Manager\Driver\Win7_64
x32 bit OS –> C:\Program Files\MMX353G 3G USB Manager\Driver\Win7_32
3. copy the file cmnsusbser.sys and paste it to C:\Windows\System32\drivers folder do replace if any older version is already present. Better save the older file before replacing it with new one.
4. Now, go back to installation folder and simply:

  • right click cmnsmdm.inf and click install,
  • then right click cmnsser.inf and click install.

5. So its done then,  only note that you must open the application from the desktop icon. Enjoy your MMX 3G modem in windows 8.1. Have fun guys.

 

152 responses to “usb modem not working windows 8/8.1 (SOLVED)

      • hi dude i m arun i have hauwei 303c model modem. i ve win8 pro in my laptop. inthe beginning model was working well … after some days i could not instal any modem in my lap…i need help…

      • i have windows 8 and using reliance netconnect broadband modem. its showing modem already in use or not configuered properly. pls help

      • in windows 8.1 install the software normally
        then go ti c/program file 86x/micromax mmg/resources/driver/windows 64/right click on first 2 starting with c (i don’t remember) n click on install …ur dongel will work

        enjoy

    • Dear Sir, I have purchased new dell inspiron laptop.if i insert mts dongle in the laptop the message is you are not connected to internet. i contacted dell, they told that mts software to be downloaded. Please let me know how to download mts software to my dell laptop and get new internet connection.

  1. when i connect reliance net connect in windows 8 many popup windows are opening continously but not connected properly

    • Well, try this hope this will solve your issue with reliance net connect :

      1) Plug in the device.
      2) Run the setup.exe
      3) It’ll give an error, unable to install modem[0]. Click finish.
      4) Get the drivers from some other machine, if you have one, else install it on someone’s laptop and copy the drivers from the following location to a USB drive:
      “{DriverName}:\Program Files\Reliance Netconnect+\driver\Win7\Win64”
      5) Go to windows explorer, “Win Key+ E”, on the left hand side, right click on Computer and click Manage.
      6) Go to Device manager. Under the other devices, you’ll find “Unknown device”. Right click on that and click “Update driver software”.
      7) “Browse my computer for driver software” and select the location where you copied the drivers from the other machine. (This might be a redundant step, but who cares till it gets the things working😉 )
      8) Click “Let me pick from a list of device drivers on my computer” and choose Have disk.
      9) Again browse to the location where you copied the driver and choose – “CT_ZTEMT_U_MDM_RELIANCE” and click ok. It’ll give you a lot of drivers option. I selected “ZTE USB Modem FFE7” and clicked ok.
      10) Validate internet access is there on your machine.

      taken from microsoft Community forum as i have not used reliance net connect : http://bit.ly/VjVd6A

  2. I m using reliance 3g model is zteMF190 7.2 mbps in windows 8 pro but it working, i have 3g data almost 5gb but when i click on connect the chrome open as normally but webpage is not opening even google, and speed of reliance showing upload 9 kbps and downloading 25 kbps
    please help me

    • well, i have checked today on windows 8 pro and MMX352G installation setup has the option for compatibility, check out its there .
      Thanks for the query.

      • well, i have checked today on windows 8 pro and MMX352G installation setup has the option for compatibility, check out its there .
        Thanks for the query

  3. When i connect Micromax MMX352G USB Modem in windows 7 it shows “No Device”, Why? Plz… Solve my problem…

    • hi, there you might not have uninstalled the drivers which are in others section in Device Manager, go step by step you will get things done. After uninstall do Scan for hardware changes, if appears again you have to uninstall and reinstall then check again. When done then works fine.

  4. I’ve got a del inspiron 1525 and the os was recently upgraded to win 8 pro. I followed all ur steps to run my micromax mmx300g modem, but it’s still showing “initialization” in the usb manager interface and also the device is not shown in My Computer window. One more thing I wanted to inform you is that, initially, while installing the modem the device gets disconnected (i mean it disappears from the My Computer window)…any help is appreciable and kudos for this extremely useful discussion. tanx

  5. Have LW272 BSNL 3G usb modem….worked fine with win 7…after upgrade to win 8 pro the modem keeps starting and searching but does not detect the sim to connect..uninstalled and re installed …changed compatibility to win 7….modem shows no error but keeps showing starting and searching….appreciate your help..thanks

  6. I have windows8 system……..bsnl teracom data card is not working in it…….when i connect device it blinks on starting and searching.

    • I have tested in most of the laptops but it worked, try to remove unknown drivers once you insert your modem and then restart your modem application.

  7. hai I am having a problem with micromax mmx 400r wifi router, while connecting it is showing the no supported OS, installation failed. kindly suggest how to troubleshoot this.

  8. Steps to Install Micromax Modem.

    Step 1- Install The software normally as You install !
    Step 2- Choose yes when software asks for Reboot !
    Step 3- After the reboot Open the Software from Desktop..!
    Step 4- Now Open the DEVICE MANAGER.. There you will find
    3-4 Unknown Device!
    Step 5- Now move your mouse pointer to unknown Devices and . right click choose update driver Software..
    Step 6- Now Choose Browse my computer for Driver Software
    Step 7- Now Again Choose Browse
    Step 8- Now go to this location…C:\Program Files\MMX310G 3G USB Manager\Driver
    Step 9- Now repeat the same steps for all Unknown Devices..

    Step 10- Now After doing all the steps you will see network in your MMx310g Software.
    Step 11- Good Luck n happy Browsing !!
    for help call @9838711722

  9. Sir in my samsung laptop my MMX310G USB MANAGER is not working . And it shows no device. Please help me sir

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  11. hlo sir, i have win8 64bit sony laptop, i’m using mmx 353g modem. some some time it works fine but always show ‘no devices’ please help me, wat i do, now these days when i tried to add new profile but did not get option, i unindtalled it but same problem,is my mmx353g suport w8 if not then sugest me plz, i’m waiting your ans, regards

  12. Hi, I have BSNL 3G Modem. Recently, it is not working properly, I uninstalled it. But I am unable to reinstall it since modem is not detected in my laptop. What to do?

  13. Hello friend. I need help with my lava 720G usb modem. Dashboard for both lava and micromax are same.so i can use my dongle in micromax dashboard as well in win7. But i have windows 8 pro in my lenovo z570 ,i have used all the steps exactly same as given above. But my problem is not yet fixed help me.

  14. I m using window8 pro, n my mmx352G 3G USB mode, i hav tried all steps bt its not working still no device, pls help me

      • I uninstall all driver showing in other device and when i click on scan for hrdware change then all driver show again with yellow mark in the list, is it ok?

      • well i also got the same problem in my frds laptop so, try to restart your system and remove all yellow mark drivers and insert the modem(not necessary for hardware changes scan ), just try few combinations. It will work.

      • Its not working i restart my system and insert the modem, still no device and driver show again in device manager

  15. I have Beetel Usb modem.. whn i strt the beetel softwre,whn i clik on connect,it will not connect..connect option is highlighted what to do..how to un highlight this connect symbol..????plzzz help

  16. i am using windows 8 pro.when i insert my icute dongle in my laptop. and start internet , after sometime my laptop get restart . please give me solution..

  17. I have MTS mblaze usb modem…its not working in windows8…”ïnternal error”failed to expand shell folder constant…following msg is displayed when i try to install it in my pc…..plz help

  18. well i have windows 8 pro and as per ur instruction micromax is working now but no other modem set like photon and reliance (it installed properly but didn’t catch network signal ) is working ..what to do plz help

  19. i have huawei mts data card. few days back everything was working fine. but now my data card is not getting detected. i have tried fixing compatibility issues and every other option, still its not working.

  20. Hello sir
    i have reliance netconnect + ME2701 dongle , and Samsung laptop with window 8 but my dongle is not working in window 8. When i contact reliance care, they said that it is not compatible with window 8, it is compatible with only window XP, 7 and VISTA…plz give me solution for this

  21. Dear JP Singh,

    We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

    Cheers,

    RCOMcare

  22. hello
    I have got vaio win 8 laptop with reliance netconnect+. Iam having this problem of encountering the message “The remote computer is not responding” after the device is detected since last 3 days. it was working fine before that.When reorted to customer care, they said it is not compatible with win 8 after a month. is it so? and what is the solution for this. please help!

    thank you.

    • Try to wait for next 5 – 10 minutes and try connecting again chances are that it may connect or else you could change the modes of connectivity like Hybrid, WCDMA under Settings >> Network on reliance netconnect, hope this may solve your problem, for the fact i haven’t used reliance but i googled it.

  23. Hi. In my computer windows 32 bit system.i have Eon 3g usb modem but it not work. Problem-data interface-no driver found.what can i do.please help me

  24. I m using dell vostro 1550 with windows 8 pro .in this micromax mmx 353G is not connecting to the internet .when i try to connect the error message appears(FAILED TO CONNECT PLEASE TRY AGAIN).please give me a solution.

    • well himanshu, i’m also using mmx 353G in windows 8 pro, you are getting the message due to network problem or may be your SIM is not 3G enabled try to change your network mode to EDGE/GPRS and try again, besides this you can also add APN in connection profile (e.g. bsnl APN is bsnlnet). Check it out!

      • Your comment is awaiting moderation.
        Have LW272 BSNL 3G usb modem….worked fine with win 7…after upgrade to win 8 pro the modem keeps starting and searching but does not detect the sim to connect..uninstalled and re installed …changed compatibility to win 7….modem shows no error but keeps showing starting and searching….

        If u have any solution please post it or send it to me.

  25. You actually make it seem so easy with your presentation but I find this topic to be really something that I think I would never understand.

    It seems too complicated and extremely broad for me.
    I’m looking forward for your next post, I will try to get the hang of it!

  26. followed your step but my micromax mmx353g modem with software version 5.548 still not working and showing no device.

  27. thanks for ur valuable suggestion. my micromax mmx300g data card has been installed on my windows 8 64 bit system only after following ur instruction………..

    but I cannot connect the device to internet i.e., I cannot dial the device. It allways shows dial failed……..

    plz help………………

  28. just do the following steps:
    1) Plugin the device
    2) GO to device manager
    3) update the driver which are not recognized or showing in yellow color.
    4) its done.

    • all done but a com 4 port driver is showing yellow and not updated. my usb modem device is recognised my pc and showing full tower of GSM (BSNL)sim connection. but dial-up process is not completed. it is shown dail failed always. plz help me. I cann`t access any live tiles and any online aplications.

      • well, Sourabh i think that dial failed error is not due to driver installation. It’s due to your cellular network, try out SIM other than BSNL in EDGE mode unless you have got 3G SIM. For BSNL you can set its APN to bsnlnet in connection profile and it as defailt.

  29. Dear All,

    When i Plugin USB modem in my DELL laptop External USB port then connect system automatically going to sleep mode…..please help

  30. Dear Nivesh, I allready use the modem in my samepc on other OS such as windows 7 and server 2008 r2 (my pc runs on trial boot)………..
    the device works perfectly on those OS but does not run on windows 8….

  31. Hi frds,

    I recently bought reliance netconnect+ zte dongle. I have vista 64 bit. I am unable to connec it through my laptop. It says remote connection is not established….

    can any one help out me. Thanks

    • Try to wait for next 5 – 10 minutes and try connecting again chances are that it may connect or else you could change the modes of connectivity like Hybrid, WCDMA under Settings >> Network on reliance netconnect, hope this may solve your problem, for the fact i haven’t used reliance but i googled it.

    • “Dear Customer,

      We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

      Cheers,

      RCOMcare

  32. my modem is digisol usb modem.it is not connecting to my system.in all other systems it is working.i am using windows 8.upto yesterday it is working.please help me in this.

  33. hey there i am using windows 8 on my laptop and i am not able to install wifi drivers as it says that i jhave to install 3.5 .net frame work o it however win 8 is allready compatiblwe with .net 4.5 , how can i do that ?

  34. hi freind,,i brought a new dell laptop. when i plug by bsnl 3g moderm it can not work or a sea in the laptop to install..it can not be a olug in………..so plese help me to use bsnl 3g in my dell laptop,,,,,,,,,,,please help me

  35. Dear Nivesh, thanx for your previous help regarding usb modem connection in windows 8.
    Now I experience some problem on creation a system repair disk (A CD) on my windows 8 pro desktop.
    It shows the following error while I start the job with 2 moserbear CD one after another.
    Title: WINDOWS 8 RECOVERY DISK COULD NOT CREATE WITH ERROR CODE 0xC0AA0301
    After that I update motherboard bios firmware.
    Then I start the process with a sony DVD RW disk. The job complete without any error. Later I repeat the process with simple SONY blank CD. But the job end with a error mentioning that writing speed may not support by the system. After that I start the process with another moserbear blank CD as it`s writhing speed is upto 52x. but unfortunately it again gives same ERROR CODE 0xC0AA0301.

    Here is my HCL desktop configuration at a glance-
    CPU:- CORE I5 650 @ 3.20 GHz, 2 CORES, 4 LOGICAL PROCESS

    RAM:- 8GB

    MBD:- PEGATRON IPMIP-DV REV: 1.02; BIOS BY HCL, HCL MAKE MBD NAME DAYFLOWER-LSD.

    OPTICAL DRIVE:- TSST corp CDDVDW SH-S202I ATA device.

    HDD:- SEAGATE 1TB SATA

  36. I am Using Micromax 310G Dongle.. when i try to install it on my pc having Wind 8.1 32bit OS , installation fails… plzzz do help me as soon as possible…

  37. Thank bro i m Happy to say “Ureka “Ureka.
    it really work ! When I formated my Laptop ,MMX 3G does not work……..
    Now This problem is solved….Friend Thank,s Again.

  38. i cant think this reliable answer for mmx353g because i dont find any unknown devices on other in device manager m still facing this no device problem in windows 8.1 pro nothing is helpfull i tried evrything which i read and according to all step but i dont find to resolution the following problem

  39. sir,
    my modem Beetel BG64 doesn’t support in windoes8.1
    How to support this modem. Plz.. step by step help me. plz………

  40. hii i have mercury modem it is installed correctly in windows 8.1 but when i open modem application then it shows no device in all windows 8.1 laptops it works proparly in all other versions like windows 7 windows 8..

  41. Hi Nivesh,
    Method 1 has worked for me.
    I am using Reliance Netconnect+ ( Model :ZTE AC2737) in Windows 8.1
    Thanks !!
    You are awesome🙂
    i found this when i was in great need.
    Keep up the great work.
    God Bless!
    Regards,
    Noble

  42. I was worried about that problem, i visited lots of websites but got the perfect solution here, now its all solved. Thanks a lot, your methods worked!
    Thankyou again!

  43. Initially.i was afraid of doing it.as it may destroy my software.but later i have taken risk.and do all the above steps.at last i am now able to use the mo.dem .a lot of thanks to the solution provider.

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